At Cubitt, we are committed to ensuring a smooth and satisfying shopping experience for all our customers. Below are the key points of our Return and Exchange Policy:

1. Return Request Period: Returns must be requested within 15 days of receiving your order.
2. Condition of Returned Items: The device and/or accessories must be in perfect condition and returned in their original packaging to ensure the quality of our products for all customers.
3. Exceptions and Restocking Fee: If the return does not meet the conditions mentioned above, we reserve the right to reject it or apply a restocking fee of up to 40% of the original purchase price. Please carefully review our return conditions to avoid any inconvenience.
4. Shipping Costs: Cubitt does not cover return shipping costs. Customers are responsible for covering the shipping fees associated with returning items.

We value your satisfaction and strive to provide a hassle-free return process within these guidelines. If you have any questions or wish to initiate a return, please do not hesitate to contact our customer service team—we will be happy to assist you.

Thank you for choosing Cubitt! We sincerely appreciate your trust and support.

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can click on the link to track the status of your order.

If you encounter any issues or have any questions, our customer support team is here to help.

At Cubitt, we strive to build our products with the utmost attention to detail and craftsmanship. However, in the unlikely event of a manufacturer’s defect, we offer a one-year hassle-free warranty on all of our products.

• For international orders, customers are responsible for covering shipping costs related to warranty claims.
• We highly recommend that you register your Cubitt Fitness and Health Watch here to ensure full support in case you experience any issues.

If you have any questions about the warranty, returns, or anything else, feel free to reach out to us — we love hearing from you!

We are exclusively an online store and do not have physical retail locations for in-person visits at this time.

However, our website is designed to offer a convenient and secure shopping experience, and our customer support team is always here to help. If you need assistance with product selection, sizing, or have any other questions, please don’t hesitate to contact us — we’re happy to assist you!

Is the user able to login into the app?

YES - Follow these steps.

NO - Follow these steps.

Follow these steps to get your Cubitt watch up and running:

1. Connect the charging cable to a USB port on your computer.
2. Place the watch on the charging base and wait for the charging percentage to appear. If it’s charging successfully, the watch will vibrate.
3. Charging time: Approximately 2–3 hours.
4. Turn on Bluetooth on your smartphone, but do not pair the watch directly through your phone’s Bluetooth settings.
5. Open the app on your smartphone and tap "Pair Devices". It will begin searching and show a list of available devices — tap your watch model to connect.

Please note: The watch can only be paired with one smartphone at a time.

If you need help downloading the app or have trouble pairing, feel free to contact our support team — we're happy to help!

If you're having trouble connecting your Cubitt watch, try the following steps:

1. Restart your smartphone’s Bluetooth.
2. Turn Bluetooth back on and wait for the app to detect your Cubitt watch.
   

If you’re using an iPhone, go to your phone’s Bluetooth settings and check if the watch is listed as connected. If it is, tap “Forget This Device,” then return to the app and try reconnecting.

If the issue continues, feel free to contact our support team — we’re here to help!

To receive notifications on your Cubitt watch, follow these steps:

1. Open the app and go to the "Device" section.
2. Tap on "Notification Management" and enable the notifications you want to receive (SMS, calls, email, WhatsApp, etc.).
3. Make sure all necessary permissions are enabled in your phone’s notification settings.
4. If you’re using an iPhone, ensure the "Preview" option is turned on for notifications.
   

Once these steps are completed, your watch will display alerts based on the settings you've selected.

Tracking your workouts with your Cubitt watch is simple and customizable — it offers multiple sport modes to help you track your activity more accurately. Just follow these steps:

1. To customize sport modes, go to the “Device” section in the app, tap “More Settings,” and select “Activity Type.”
2. Tap “Edit” to add or remove exercise modes based on your preferences.
3. To start a workout, tap “Exercise” on your watch, swipe to find the desired sport mode, select it, and press "Start."
4. To pause or resume your workout, press the top right button on the watch.
5. To end a workout, press and hold the top right button.

Your activity data will be saved and can be reviewed in the app for progress tracking and insights.

1. Wear the watch on your wrist.
2. Press the side button on the watch (located on the upper side for AURA and AURA Pro models).
3. Select “Heart Rate.” The watch will begin measuring automatically. Avoid moving or wearing the band too tightly, as this may affect the accuracy of the reading.
4. Heart rate monitoring also activates automatically during exercise.

1. The watch automatically tracks sleep when worn while sleeping.
2. To ensure accurate tracking, make sure the watch fits properly on your wrist and that sleep monitoring is enabled in the app.
3. To enable sleep tracking, go to the section in the app, select “Health Tracking,” and make sure both sleep tracking and heart rate monitoring are turned on.

Yes, all Cubitt watch models are sweat-proof, rain-proof, and splash-proof. They are also water-resistant and can be fully submerged up to 1.5 meters deep for 30 minutes to 1 hour.

To charge your Cubitt watch, place the magnetic charging cable on the charging points located at the back of the watch. Once connected, the charging screen will appear immediately.

For models with speakers (such as VIVA, VIVA Pro, AURA, and AURA Pro), the watch will also emit a sound when charging begins.

• Charging time varies depending on the current battery level but typically takes 2 to 3 hours.
• To protect your device, avoid using fast-charging adapters, as they may cause long-term damage.
• Always use the original Cubitt charging cable, especially for models that use a USB Type-C adapter as a power source.

Yes, you can change your wristband to any of our available designs, as long as your model supports interchangeable straps.

The VIVA, VIVA Pro, AURA, and AURA Pro models all share compatible straps, making it easy to switch styles across those devices.

Go to the “Devices” section within the app and select “Alarm.” From there, you can add a new alarm and customize it to your preferences.

1. Go to the “Devices” section within the app.
2. Select “Health Tracking,” and activate the sedentary reminders.

You can also customize them based on your preferences. These reminders include “Walk” and “Drink Water.”

If your earbuds aren’t syncing together properly, follow these steps to reconnect them as a pair:

1. Forget the "Cubitt Earbuds" from your phone’s Bluetooth settings.
2. Remove both earbuds from the charging case at the same time.
3. Press and hold the touch-sensitive area on both earbuds until they turn off (the red light will flash three times).
4. Repeat the same process until the lights flash alternately between red and white — this means they’re ready to pair.
5. Place both earbuds back into the charging case

Now, you can reconnect them to your device and use your earbuds normally!

These symbols indicate that your watch is undergoing a software or firmware installation (rocket or green arrow) or a resource package update ("Update" message).

If the screen stays on this update screen, it could be due to one of the following reasons:

1. The watch’s battery is below 40%, which causes the update to stop.
2. Your phone’s screen turned off or you exited the app — the update process requires the app to remain open and active.
3. The watch and phone lost connection due to distance, interrupting the update.

To resolve this:

1. Make sure the watch is fully charged.
2. Open the app and ensure the watch is connected. It should prompt you to resume the update.
3. If the update still doesn't start or you receive a pairing error, from both the app and your phone’s Bluetooth settings, then try reconnecting with another phone.

A gray screen or pixelated/distorted images usually indicate a pending update, often related to a data package.

To resolve this:

1. Open the app and select your watch (if there are multiple devices nearby, move to a less crowded area to avoid interference).
2. Link the watch to the app.
3. Go to the "Devices" section and perform the pending update.
   

This should restore normal display and functionality.

If your watch isn’t turning on or charging properly, the issue may be related to a defective charging cable. Try the following steps:

1. Connect the watch using a different, functional Cubitt charging cable. It should begin charging without issues.
2. Once it reaches a certain charge level, test its performance by taking measurements or using a timer.
3. If the charge drops unexpectedly or the watch still doesn’t turn on even with another cable, the issue may be related to the battery.

In that case, please contact our support team for further assistance.

If your watch isn’t receiving notifications, it could be due to one of the following reasons:

• "Do Not Disturb" mode may be enabled on the watch, which blocks notifications. On models like VIVA, VIVA Pro, AURA, and AURA Pro, you can check this by swiping up from the bottom of the screen and disabling the mode if it’s active.
• Make sure that in the app. Go to the “Devices” section and ensure the relevant apps (including WhatsApp) are allowed to send notifications to your watch.
• If notifications are still not coming through, check your phone's system settings to confirm the app has the necessary permissions.

Yes! If you need to make any changes to your order, please email us here as soon as possible.

Our team will do their best to help and provide a solution. You can expect a response within 1 business day.

If your order hasn’t shipped yet, we’ll gladly assist you with your request. Simply email us and our team will do their best to help. You can expect a response within 1 business day.

We accept a wide variety of payment methods to make your shopping experience as convenient as possible. You can pay using:

Credit and debit cards: Visa, Mastercard, American Express (AMEX), Discover, Diners Club, JCB, Elo, UnionPay

Digital wallets & flexible options:

• Shop Pay (pay in full or in installments)
• PayPal
• Klarna (flexible payments)
• Google Pay
• Meta Pay
• Venmo
• Zelle

We’re sorry to hear you’re having trouble with your payment. Here are a few steps to help resolve the issue:

1. Verify your credit card information: Double-check that your card number, expiration date, and security code (CVV) are entered correctly.
2. Check your billing address: Make sure the billing address matches the one linked to your credit card. Even small differences can cause payment errors.
3. Contact your bank: If all the information is correct, your bank may have blocked the transaction due to security reasons or insufficient funds. We recommend checking your online banking or contacting your bank directly.

If you’ve tried these steps and are still having trouble, please our support team — we’re here to help!

Absolutely! We offer several ways for you to enjoy exclusive savings:

1. Newsletter Subscription Discount: Subscribe to our newsletter and receive an instant 10% discount on your next purchase. It’s our way of saying thank you for staying connected and being part of the Cubitt community.
2. Refer Friends & Family: Share Cubitt with your friends and family! When someone you refer makes a purchase, you’ll receive a 20% discount on your next order as a thank-you. It’s a win-win! Click here to start referring!

These offers are designed to make your shopping experience even more rewarding. If you have any questions or need help applying a discount, feel free to reach out — we’re always here to help!

We’re sorry you haven’t received your order confirmation! Please email us here with the following details:

• Your full name
• Order date
• Product(s) purchased
• Your order number (if available)

Our team will look into it and get back to you within 1 business day. We’re here to help!

We ship orders Monday through Friday, excluding holidays. The cut-off time is 12:00 PM EST — orders placed after that will be processed the next business day.

Once shipped, delivery times are typically:

• Standard shipping: 3 to 6 business days
• Expedited shipping: 1 to 3 business days (depending on the carrier and destination state)

For international orders, customers are responsible for any applicable customs or duties fees.

You’ll receive a confirmation email with tracking details once your order ships!

Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can easily follow the status of your package.

If you don’t see the email in your inbox, be sure to check your spam or promotions folder just in case.

You’ll receive a confirmation email with a tracking number, allowing you to easily track the status of your package.

Yes, we ship worldwide. For international orders, the customer will be responsible for paying any custom/duties fees when applicable. 

We offer free standard shipping within the United States on orders of $50 or more.

For orders under $50:

• Standard shipping: $3.99
• Expedited shipping (available for all orders): $8.99

Expedited shipping ensures your items arrive faster if you need them sooner!

Yes! If you need your order delivered sooner, we offer expedited shipping for $8.99 on all orders. This option ensures your items arrive more quickly than standard shipping.

For international orders, the customer is responsible for covering any import duties, taxes, or customs fees that may apply upon delivery.

If your order hasn’t arrived or you're experiencing any issues, please contact us. Our team will look into it and get back to you within 24 business hours.

At Cubitt, we are committed to ensuring a smooth and satisfying shopping experience for all our customers. Below are the key points of our Return and Exchange Policy:

1. Return Request Period: Returns must be requested within 15 days of receiving your order.
2. Condition of Returned Items: The device and/or accessories must be in perfect condition and returned in their original packaging to ensure the quality of our products for all customers.
3. Exceptions and Restocking Fee: If the return does not meet the conditions mentioned above, we reserve the right to reject it or apply a restocking fee of up to 40% of the original purchase price. Please carefully review our return conditions to avoid any inconvenience.
4. Shipping Costs: Cubitt does not cover return shipping costs. Customers are responsible for covering the shipping fees associated with returning items.

We value your satisfaction and strive to provide a hassle-free return process within these guidelines. If you have any questions or wish to initiate a return, please do not hesitate to contact our customer service team—we will be happy to assist you.

Thank you for choosing Cubitt! We sincerely appreciate your trust and support.

To start a return or exchange, please email us with your order number and the reason for the return.

Our team will get back to you with the next steps as soon as possible.

We do not cover the cost of return shipping — this expense is the responsibility of the customer.

If the returned item does not meet our return conditions, we reserve the right to refuse the return or apply a restocking fee of up to 40% of the original purchase price.

We recommend carefully reviewing our return policy to ensure your item qualifies.

Refunds are typically processed within 5–10 business days and will be returned to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Yes, we offer returns and exchanges for all orders, including international ones.

However, please note that shipping costs for international returns or exchanges are not covered and must be paid by the customer.

We're sorry to hear that! Please email us with your order number, a brief description of the issue, and photos or videos showing the damage.

Our team will review your case and respond within 1 business day to help resolve the issue as quickly as possible.

Yes, you're welcome to return items using your preferred shipping method and carrier.

Please make sure to:

1. Follow our return instructions
2. Use the original packaging
3. Meet all return conditions

You will be responsible for the shipping costs, but this gives you the flexibility to choose the most convenient and cost-effective option.

If you have any questions or need help, feel free to contact our customer support team — we're happy to assist you!

If your item was damaged outside of the 30-day return or exchange window, please email us with your order number and a description of the issue.

Our team will review your case and do our best to provide a suitable solution. You can expect a response within 1 business day.

To begin the repair process, please email us with your receipt or order number. Our team will review your case and respond within 1 business day.

At Cubitt, we strive to build our products with the highest attention to detail and craftsmanship. However, in the unlikely event of a manufacturer’s defect, we offer a 1-year hassle-free warranty on all of our products.

For international orders, customers are responsible for covering shipping costs related to warranty claims.

Be sure to register your Cubitt watch here so we can fully support you if you experience any issues.

If you have any questions about the warranty, returns, or anything else, feel free to reach out — we love hearing from you!

Yes, all Cubitt products are covered by our warranty, regardless of your location. Please note, however, that shipping and customs charges (if applicable) are not included in the warranty coverage and will need to be covered by the customer.

If your product is still under warranty, and after reviewing the issue we determine that a replacement is the best solution, we’ll be happy to send you one. Please reach out to our support team to start the process — we’re here to help!

While registering your product is highly recommended for faster support and service, it is not required to be eligible for a repair.

If you didn't register your product, don't worry — you're still covered under our 1-year warranty as long as you can provide proof of purchase (such as a receipt or order number).

👉 You can register your Cubitt watch here to ensure full support in case you experience any issues.

All Cubitt products are covered under our warranty. We offer a 1-year guarantee that covers any manufacturer’s defects across our entire product range.