Cubitt's Return/Exchange Policy is designed to ensure a seamless and satisfactory shopping experience for our customers. Here are the key points:

1. Return Request Window: To initiate a return, please request it within 15 days from the date you received your order.

2. Condition of Returned Items: The device and/or accessory you wish to return must be in perfect condition and returned in its original packaging. This helps us maintain the quality of our products for all customers.

3. Exceptions and Restocking Fee: If your return does not meet the conditions mentioned above, we reserve the right to refuse the return or charge a restocking fee of up to 40% of the original purchase price. We recommend carefully reviewing our return conditions to ensure compliance.

4. Shipping Costs: Please note that we do not cover the cost of shipping for returns. The shipping expense for returning the item will be your responsibility.

We value your satisfaction and aim to provide a hassle-free return process within the specified guidelines. If you have any questions or would like to initiate a return, please contact our customer support team, and they will assist you in the process. Thank you for choosing Cubitt, and we appreciate your business!

Once your order is shipped, you will receive a confirmation email with your tracking number. You can click on it to track the status of your order. If you encounter any issues or have questions, our customer support team is here to assist you.

We strive to build our products with the greatest attention to detail and craftsmanship. Nonetheless, we offer a one-year hassle-free warranty on all of our products in the unlikely event that they present any manufacturer’s defects.

For International orders, clients must cover the shipping costs.

Please be sure to register your Cubitt Fitness and Health Watch here so we can fully support you in case you experience any issues with your watch.   

If you have any questions regarding the warranty, returns, etc. feel free to reach out to us. We love hearing from you!

We are exclusively an online store and do not have physical retail locations for in-person visits. However, our website is designed to provide a convenient and secure shopping experience, and our customer support team is available to assist you with any questions or concerns you may have. If you need assistance with product selection, sizing, or any other inquiries, please don't hesitate to contact us.

Is the user able to login into the app?

YES - Follow the next steps.

NO - Follow the next steps.

1. Connect the charging cable to your computer.

2. Place the watch on the charging base and wait for the charging percentage to appear. If it charges successfully, it will vibrate.

3. Charging time: 2-3 hours.

4. Turn on Bluetooth but do not pair it in the Bluetooth settings.

5. Open the app on your smartphone and tap "Pair Devices." It will start searching and display a list of devices; tap your watch model.

6. The watch can only be paired with one smartphone at a time.

1. Restart your smartphone's Bluetooth.

2. Turn it back on and wait until the app finds your Cubitt.

If your phone is an iPhone, go to the Bluetooth section of your phone and check if the watch is connected there. If it is, forget the device, go to the app, and reconnect it.

1. Open the app and go to the "Device" section.

2. Access "Notification Management" and enable notifications. You can choose which notifications to enable or disable.

3. Ensure all permissions are enabled in your phone's notification settings.

4. For iPhones, make sure the "Preview" option is activated.

1. There are plenty of sport modes to track your movements more efficiently. 

2. To customize sports modes, go to the "Device" page, then "More Settings," and select "Activity Type."

3. Customize your exercise modes by pressing "Edit" and add or remove modes as needed.

4. To start an exercise, tap "Exercise," swipe the screen to find the desired sports mode, select it, and press start.

5. To pause or resume the exercise, press the top right button on the watch.

6. To finish tracking, press and hold the top right button.

1. Wear the watch on your wrist.

2. Press the side button on the watch (upper side on AuraPro, Aura).

3. Select "Heart Rate," and it will start reading. Avoid moving or wearing the band too tightly, as it may affect the measurement.

4. Automatic heart rate monitoring activates during exercise.

1. The watch automatically tracks sleep when worn during sleep.

2. To ensure sleep tracking, make sure the watch fits correctly on your wrist and enable sleep monitoring in the app.

3. To enable sleep tracking, go to the "Devices" section in the app, select "Health Tracking," and ensure it's enabled, along with heart rate monitoring.

Yes, all Cubitt watch models are sweat-proof, rain-proof, and splash-proof. They are also fully submersible up to a maximum depth of 1.5 meters for 30 minutes to an hour.

To charge Cubitt watch models, place the magnetic cable on the charging points at the bottom of the watch. Once connected, the charging screen will appear immediately. In models with speakers (AuraPro, Aura, VivaPro, Viva), it will emit a sound. Charging time depends on the charging percentage, taking an average of 2-3 hours. Avoid using fast-charging adapters to prevent long-term device damage. Make sure to use the original cable, especially for Cubitt devices that use a USB Type C adapter as a power source.

Yes, you can change your wristband to any of our different designs as long as the model allows it. The AuraPro, Aura, VivaPro and Viva devices share straps.

Go to the "Devices" section within the app and select "Alarm." Add an alarm and configure it to your liking.

Go to the "Devices" section within the app, select "Health Tracking," and activate and customize the sedentary reminders. These reminders include "Walk" and "Drink Water."

Please follow these steps to resolve the issue:

1. Forget the "Cubitt Earbuds" device in your phone's Bluetooth settings.

2. Remove both earbuds from the charging case simultaneously.

3. Press and hold the touch-sensitive area on both earbuds until they both turn off (the red light will flash three times).

4. Repeat the same process until the lights flash alternately between red and white.

5. Place both earbuds back in the charging case.

Now, you can use your earbuds again!

The screen showing a rocket or a green arrow on the watch indicates a software or firmware installation, while the "update" screen refers to the installation of a resource package. Both screens may stay on the watch for three reasons:

1. During the update process, if the watch's battery drops below the required level (40%), the update will stop.

2. If your phone's screen turns off or you exit the app during the update, the process will stop as it relies on the app running in the foreground.

3. If the watch and phone are separated significantly, the update will stop, as it depends on the connection between both devices.

If this happens, make sure the watch is charged, open the app, and if the watch is connected, it will prompt you to update. If the update doesn't start or you get a pairing error message, remove the watch from the app and Bluetooth settings on the phone attempting the update, and try on another phone.

A gray screen or pixelated/distorted images are usually associated with a pending update, typically a data package. In this case, make sure to select the watch in the app (if there are multiple devices around, take the watch to a less crowded area), link it, and then go to the "Devices" section within the app to perform the pending update.

In this case, it's likely that the charging cable is defective. Try connecting the watch to another functional cable; it should charge without any issues. After it reaches a certain charge level, test the performance by making measurements or using timers; the charge should not drop. If it does, or if it doesn't turn on even with other cables, there may be a battery-related issue.

The watch may not receive notifications for several reasons:

- Check if the "Do Not Disturb" mode on the watch is enabled, as it prevents notifications. On devices like AuraPro, Aura, VivaPro, and Viva, you can access this option by swiping up from the bottom of the screen.

- Ensure that notifications are enabled in the app's "Devices" section

To request any changes or modify  your order, please email us to orders@cubittofficial.com. Our team will do their best to provide you with a solution. You can expect a response within 1 working day.

If your order hasn’t been shipped, we’ll gladly help you  with your request. Simply email us to orders@cubittofficial.com. Our team will do their best to provide you with a solution. You can expect a response within 1 working day. 

You can pay your order with any credit card, ShopPay, Paypal, Google Pau, MetaPay, or Venmo. 

We're sorry to hear that you're experiencing difficulties with your payment. To resolve this issue, please follow these steps:

• Verify Your Credit Card Information: Double-check that you've entered your credit card details accurately. Ensure that the card number, expiration date, and security code (CVV) are all correct.
• Check Your Billing Address: Make sure that the billing address you've provided matches the one associated with your credit card. Any discrepancies in address details can lead to payment failures.
• Contact Your Bank: If your credit card information and billing address are accurate, the issue might be on your bank's end. Sometimes, banks may block payments for various reasons, such as security concerns or insufficient funds. We recommend contacting your bank's customer support or checking your online banking portal for any alerts or messages related to the payment.

If you've tried these steps and are still facing issues, please reach out to our customer support team. We're here to assist you in resolving any payment-related concerns and ensure a smooth transaction process. Your satisfaction is important to us, and we're committed to helping you get through this issue.

Absolutely! We offer multiple ways for you to enjoy exclusive discounts:

• Newsletter Subscription Discount:
• By registering for our newsletter, you'll receive an instant 10% discount on your next purchase. It's our way of saying thank you for staying connected with us and being part of our community.
• Refer Friends and Family:
• Share the love with your friends and family! When you refer someone to us, and they make a purchase, you'll receive a generous 20% discount on your next order as a token of our appreciation. It's a win-win for everyone. Click here to start referring. 

These discounts are designed to make your shopping experience more rewarding. Feel free to take advantage of these offers and enjoy great savings on our products. If you have any more questions or need assistance with anything else, please don't hesitate to reach out. We're here to help!

We are sorry you are experiencing issues with your order confirmation. Please send us an email to orders@cubittofficial.com with your full name, order date, product purchase and order number if you have it. We will respond to you within 1 working day. 

We ship orders from Monday through Friday, excluding holidays.

The shipping cut-off time is 12pm EST. Orders placed after 12pm EST will be processed the next business day.

Once shipped, you can typically expect your order to arrive within 3 to 6 business day for standard shipping and 1 to 3 business days with expedited shipping (depending on the shipping carrier and shipping state) 

For international orders, the customer will be responsible for paying any custom/duties fees when applicable. 

You will receive a confirmation email with a tracking number, so you can easily follow the status of your package. 

You will receive a confirmation email with a tracking number, so you can easily follow the status of your package.

Yes, we ship worldwide. For international orders, the customer will be responsible for paying any custom/duties fees when applicable. 

We offer free standard shipping within the United States on orders of $50 or more. For orders under $50, standard shipping is available at a rate of $3.99. Additionally, we offer expedited shipping for $8.99 on all orders, ensuring your items reach you more swiftly.

If you require faster delivery, we offer expedited shipping for $8.99 on all orders, ensuring your items reach you more swiftly.

For international orders, the customer must cover any duties associated with the order.  

If you are encountering any issues with your order, please contact us at orders@cubittofficial.com, we will respond within 24 working hours.

Cubitt's Return/Exchange Policy is designed to ensure a seamless and satisfactory shopping experience for our customers. Here are the key points:

1. Return Request Window: To initiate a return, please request it within 15 days from the date you received your order.

2. Condition of Returned Items: The device and/or accessory you wish to return must be in perfect condition and returned in its original packaging. This helps us maintain the quality of our products for all customers.

3. Exceptions and Restocking Fee: If your return does not meet the conditions mentioned above, we reserve the right to refuse the return or charge a restocking fee of up to 40% of the original purchase price. We recommend carefully reviewing our return conditions to ensure compliance.

4. Shipping Costs: Please note that we do not cover the cost of shipping for returns. The shipping expense for returning the item will be your responsibility.

We value your satisfaction and aim to provide a hassle-free return process within the specified guidelines. If you have any questions or would like to initiate a return, please contact our customer support team, and they will assist you in the process. Thank you for choosing Cubitt, and we appreciate your business!

To start a return, please email us at orders@cubittofficial.com stating your order number and reason for return.

We do not cover the cost of shipping for returns. The shipping expense for returning the item will be your responsibility.

If your return does not meet the conditions mentioned above, we reserve the right to refuse the return or charge a restocking fee of up to 40% of the original purchase price. We recommend carefully reviewing our return conditions to ensure compliance.

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We offer return and exchanges for all orders. However, please keep in mind that we do not cover the shipping costs.

Please email us at orders@cubittofficial.com with your order number, explaining the problem and attach photos/videos. We will respond within 1 working day.

Yes, you are welcome to ship your items back to us using your preferred shipping method and carrier. When initiating a return, please ensure that you follow our return instructions and guidelines, including packaging the item in its original packaging and meeting the specified conditions. While you will be responsible for covering the shipping costs when returning the items, this approach allows you to choose the most convenient and cost-effective shipping option for you. If you have any questions or need further assistance with the return process, please don't hesitate to reach out to our customer support team for guidance and support.

Please email us at orders@cubittofficial.com with your order number and details of the problem. We aim to provide you with the best possible solution. We will respond within 1 working day.

Please email us at orders@cubittofficial.com with your receipt or order number, and we will respond to you within 1 working day. 

We strive to build our products with the greatest attention to detail and craftsmanship. Nonetheless, we offer a one-year hassle-free warranty on all of our products in the unlikely event that they present any manufacturer’s defects.

For International orders, clients must cover the shipping costs.

Please be sure to register your Cubitt Fitness and Health Watch here so we can fully support you in case you experience any issues with your watch.   

If you have any questions regarding the warranty, returns, etc. feel free to reach out to us. We love hearing from you!

Yes, all Cubitt products are covered by our warranty. Just please keep in mind that any associated shipping and customs charges, if applicable, are not included in the warranty coverage.

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All of our products are covered under warranty. We offer a 1-year guarantee for any manufacturer’s defect.